|
Our Services
Click to download our Line Card & Brochure
PRODUCT SUPPORT Our
team of knowledgeable sales representatives stand ready to assist you in the
areas of product application and selection. In addition to our own resources, we
can tap the expertise of many of the industry’s best recognized manufacturers.
Please note the paragraphs entitled Distribution & Control Solutions and
Lighting Design at the end of this section.
CUSTOMER SERVICE Our
customer service department is staffed by personnel who are able and ready to
quickly handle your requests for pricing, technical, delivery or other
information. Each of these service-oriented associates not only want to serve
you, but have the necessary tools to do so, including:
An industry wide, multi-brand CD-ROM based products
catalog with direct fax to you capabilities available on each associate’s
desktop workstation.
An industry wide, multi-brand CD-ROM based pricing
reference available on each associate’s desktop workstation.
High speed Internet & E-mail connections at each
workstation provides our associates with quick access to manufacturer and
transportation resources.
Our own customer support data and business software
system at each workstation.
Other computer based tools to speed the delivery of
technical data, product specifications or quotation and delivery information
to you.
PROJECT CONSTRUCTION
We maintain a separate customer service
operation that handles project construction requirements of lighting and power
distribution equipment for electrical contractors. Our associates in this
operation efficiently handle all administrative aspects of this type of business
from take-off and quotation to order entry to billing including expediting,
revisions and other detail. We are proud of the reputation we have earned for
accurate submittals and quotations that are consistent with job specifications.
DELIVERY FROM STOCK
We maintain a substantial investment in
inventory and believe in servicing your regular requirements out of stock. Our
inventory is efficiently housed in an up-to-date facility. Our associates in the
warehouse work hard and are supported by a fleet of delivery vehicles as well as
other means to give our customers the kind of service they expect.
SUPPLY COUNTER For
those customers that prefer "will call" or counter service, we offer a newly
enlarged and enhanced supply counter area. Many items are available on a
self-serve basis. We also have a number of useful and innovative products on
display. Our goal is to get you in and out quickly. Priority service is given to
"will call" customers. We also offer free Wi-Fi Internet Access at our
supply counter.
 
CREDIT & ACCOUNTING
We gladly extend credit to deserving companies.
Click on Credit to obtain a credit
application. For customers who choose to manage maintenance expense by the use
of corporate credit cards, we accept VISA, MasterCard and American Express. Our
Accounting Associates stand ready to answer your questions about your account or
to resolve any matter that may arise. We work hard not to make mistakes. But, if
we do (we are human), these associates are here for you.
ELECTRONIC COMMERCE
We are ready to support those customers that
want to realize the benefits of automation by transmitting orders to us directly
from their own computers. Contact us if you wish to pursue this avenue of
transacting business. Power-Order confirmations are also available for
contractors using the Power Purchase system.
LIGHTING DESIGN Allow
us to help you achieve lower utility bills, increased worker productivity and a
more pleasant working environment by designing a new lighting system. We will
use the latest design tools and the best products available. A good lighting
system can actually pay for itself in just a few short years by virtue of the
savings in the cost of energy when compared to an older, less efficient system.
Even more savings can be realized by the use of state of the art lighting
control systems.
DISTRIBUTION & CONTROL SOLUTIONS
We offer many products that are beneficial to
plant and process operations as well as product design. Programmable logic
controllers, IEC and NEMA control, advanced photo and proximity sensing,
coordinated protection, power distribution, ground monitoring and predictive
maintenance are areas that we would be glad to discuss with you.
OTHER VALUE ADDED SERVICES Please see our
Line
Card & Brochure.
|